![]() ![]() Nordstrom has a robust and detailed retail and refund policy page on its website. ![]() Deductions for things like restocking, shipping, price adjustments, and payment processing fees.For returns via mail, note who pays for shipping- 30% of retailers make customers pay while 70% provide some form of free return shipping-how to package the return, how to get the shipping label, where to send it, and estimated time frames.Type of refund available, noting whether it’s cash, card, store credit, or exchange remember to note the estimated time frame of payment posting.Condition of the item being returned and whether it needs to be unopened, unused, with tags, or meet some other requirement.How to make the return, be it in person or via mail-interestingly, in-store returns are restocked 12 to 16 days more quickly than items returned via other methods.Required documentation for returns, including receipt or proof of purchase, order number, date of purchase, payment method, and more.What is eligible for return, including time frame and type of product note any restricted products such as undergarments for apparel retailers.Your retail return policy should include the following: Use plain language that’s approachable and easy to understand-you don’t need to sound like a lawyer. When writing your retail refund policy, you want to be as brief as possible while still covering all your bases. (Source: Mikokos) Step 2: Draft a Return Policy With All the Right Elements Soap brand Mikokos has an all sales final policy, but does take ownership of errors on its part. While retail return policies are nuanced, you can bucket them into one of four general groups: If you prefer to simply copy one of our sample policies as a foundation for your own, jump down to that section of our article. ![]() We’ll also cover the reasons you need a retail return policy. This article will go over four simple steps for creating a retail return policy for your store, including deciding what type of policy you need, drafting your policy, checking state and local guidelines, and publicly posting your policy. These policies are meant to protect both the business and customer by keeping the terms of the transaction transparent. Writing a return policy, which sets the terms and conditions under which customers can receive a refund or exchange items they’ve purchased, is important for any retailer. Your return policy isn’t the first thing that comes to mind when starting a retail business, but it’s certainly important. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |